We collect personal information such as your name, email address, phone number, shipping and billing address, and payment details when you place an order or register an account. Additionally, we gather order-related data, including purchase details, order history, and delivery preferences.

To enhance user experience, we collect technical data such as your IP address, browser type, device type, and website usage patterns through cookies and analytics tools. We also retain communication data from messages sent via live chat, WhatsApp, or email to improve customer support.

Your data is collected when you voluntarily provide it through account registration,fill-out forms, newsletters or direct communication via WhatsApp, email, or live chat. Additionally, we use cookies and tracking technologies to gather insights about website traffic and improve your shopping experience.

We use the data we collect to process and fulfill your orders, provide customer support, and respond to inquiries. Your information helps us enhance our website’s functionality, personalize your shopping experience, and send order updates or promotions, but only if you have opted in to receive them. We also use data to detect and prevent fraudulent activities and security threats.

We take security seriously. All transactions are secured with encryption to protect your sensitive information. Access to personal data is strictly limited to authorized personnel, and we comply with Kenya’s Data Protection Act and GDPR for international users to ensure your information remains safe.

You have the right to access, update, or delete your personal data at any time. Additionally, you may opt out of marketing communications if you prefer not to receive promotional messages from us. If you would like a copy of the data we hold about you or wish to exercise your rights, please contact us at shopecotribe@gmail.com.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review the policy regularly.

If you have any questions about this Privacy Policy, please contact us at:

📞 Phone/WhatsApp: +254 704 595 805

📧 Email: shopecotribe@gmail.com

📸 Instagram DM: @shopecotribe